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Outreach Tactics


Community outreach is an effort to find the right people in the Community of Practice.

There are several tools to help span this network. These include:
  • Company and personal 'rolodexes', whether paper, electronic, or in your head
  • Team brainstorming
  • The community itself
The last point has two aspects. First, those you contact, even if they are surely not the right individuals for an engagement can help direct you. Use their good will, their rolodex, and their tacit knowledge of who is in the community or who can help navigate the community.

At the first contact be sure to ask for help in finding the right people. At the last contact, at the end of the engagement, be sure to ask who else we should connect with. Now that they've seen the types of questions we are asking, they will have a better idea of who can help.

Coordination


Since the Community Map is a shared resource, and all team members will be in and out of it often (to claim ownership of branches and individuals, or to add content back), here are a few things to do to avoid stepping on each other.

(1) Don't leave the community map file open for long on your computer. When you do this you ensure than anyone who opens and saves it after you did will create a duplicate.

(2) If you need to make an edit, open the file, make your change, then save and close it right away.

(3) Be sure to push your changes back in to Groove after your saves. You do this by inducing the Groove "Editing File - Save" dialog box, where you need to click the "yes" button. One way to induce this dialog is by bringing the Groove Launchbar window to the foreground.

(4) Make a personal fragment of the community map with your initials added in the filename. This file you can leave open and edit all day long without fear of collisions. When you're ready to copy back to the main map just follow the precautions above.


srschwartz
srschwartz
Latest page update: made by srschwartz , Oct 1 2008, 11:42 AM EDT (about this update About This Update srschwartz Created content - srschwartz

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